FAQs | Meekandchicjewelry

FAQ

Do you offer returns or refunds?

Due to the nature of our products, we do not accept returns or offer refunds.

My merchandise was damaged, what should I do?

Damages must be reported within 3 days of receiving the merchandise. Please report damages via email at meekandchicjewelry@gmail.com

Can I exchange a product?

Yes! Please contact us within 2 business days of receiving your item(s). Once items have been returned and inspected, an exchange may be made.

**During COVID 19, we will not accept exchanges**

Do you accept custom orders?

Yes! You can place a custom t-shirt, tumbler, and shot glass order. All other items are sold as shown on the website.

What methods of payment do you accept?

We accept payments via most major credit cards, Cashapp ($meekandchicjewelry), PayPal, Square Pay, and Google Pay.

How can I earn rewards?

First, you must become a Meek And Chic Website member. To become a member, click Login next to the cart.

From there you can earn and redeem rewards.

How long will it take to receive my order?

Orders can take up to 3 business days to process. We are closed on Sundays, so orders made on those days could take up to Wednesday to process. Once your order has been processed it will ship immediately using USPS.

We offer 1 shipping method:

Standard Mail: 7-10 business days.

Please allow 24-48 hours for USPS to update tracking!

If you haven't received your tracking number after 4 business days, please email us at meekandchicjewelry@gmail.com

I selected Curbside Pick Up, Where should I go?

Orders can take up to 3 business days to process. Please wait until you received an email confirmation to pick up your order. You will then contact me at 872-225-5998 to schedule a time to meet. The address to pick up is 5555 N. 91st Street (USPS Parking Lot).

Do you ship internationally?

Yes, there is a flat-rate shipping fee of $25

I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm the correct address. Once you double-check, if the address given is wrong notify us via email within 24 hours of your purchase at meekandchicjewelery@gmail.com

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help. Please send us an email to meekandchickjewelery@gmail.com and we will be happy to assist you in any way we can. If you wish to get a prompt response, please attach your order number and address the problem clearly.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at meekandchicjewelry@gmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at meekandchicjewelry@gmail.com

Thanks!

xoxo,

Kristina M.